This Privacy Policy explains how ISSA Global (“we,” “us,” or “our”) handles personal information when you visit issaglobal.com (the “Site”) or contact us through it. We keep the way we collect and use information simple, and we collect only what we need.
Who we are
The Site is operated by ISSA Global, IPT Headquarters, Amchit Highway, Lebanon. For any question about this policy or your information, contact us at info@issaglobal.com.
What we collect
We collect personal information in three situations:
When you contact us
If you use a contact form or email us, we collect your name, email address, and anything you choose to include in your message.
When you apply for a role
If you apply through our Careers page, we collect the details you provide: typically your name, contact details, CV or résumé, and any supporting information.
Automatically, when you browse
Like most websites, we collect limited technical information automatically such as your browser type, device, approximate location, and how you move through the Site. This comes from cookies and similar technologies and is explained in our Cookie Policy.
How we use your information
We use the information we collect to:
- Respond to your enquiries and communicate with you;
- Consider your application if you apply for a role;
- Operate, maintain, and improve the Site;
- Understand how the Site is used, so we can make it better; and
- Meet our legal and regulatory obligations.
We do not sell your personal information, and we do not use it for advertising.
Our legal basis
We process personal information where we have a proper basis to do so, because you have asked us to do something (such as reply to you), because we have a legitimate interest in running and improving the Site, because you have given consent where we ask for it, or because the law requires it.
Who we share it with
We share personal information only where necessary, and only with:
- Service providers who help us run the Site and our systems such as our hosting, content management, and analytics providers, who act on our instructions;
- Members of the ISSA group of companies, where relevant to your enquiry or application; and
- Authorities or advisers, where we are legally required to do so.
We require anyone who handles personal information on our behalf to protect it and use it only for the purpose we have agreed.
Where your information is held
Some of the providers who support the Site store information outside the country where you are based. Where information is transferred across borders, we take reasonable steps to ensure it remains protected to an appropriate standard.
How long we keep it
We keep personal information only for as long as we need it, to answer your enquiry, to assess your application, or to meet a legal obligation, and then we delete it or remove its link to you.
Keeping it secure
We use reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. No website can be completely secure, but we take this responsibility seriously.
Your rights
Depending on where you live, you may have the right to ask us to:
- Confirm what personal information we hold about you, and give you a copy;
- Correct information that is wrong or out of date;
- Delete your information, where there is no reason for us to keep it;
- Limit or object to how we use it; and
- Withdraw consent you have given, at any time.
To make a request, contact us at info@issaglobal.com. We will respond within the timeframe required by applicable law.
Children
The Site is intended for a general, professional audience and is not directed at children. We do not knowingly collect information from children.
Links to other sites
The Site may link to other websites (including those of group companies and partners). We are not responsible for the privacy practices of sites we do not operate, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date above, and significant changes will be made clear on the Site.
Contact us
If you have any question about this policy or about how we handle your information, please contact ISSA Global, IPT Headquarters, Amchit Highway, Lebanon, at info@issaglobal.com.